MTN Ghana has apologised for inconvenience caused by recent adjustments to its tariffs and has announced a 100 percent bonus for all customers affected.
CEO Selorm Adadevoh said it has provided bonuses of at least 100 percent bonus on all data bundles purchased on star 138 hash and through MoMo from 01 December to midnight of 03 December.
While implementing the new tariff plan, Adadevor said, MTN intended to replace upfront recharge deductions for the communication service tax (CST), and MTN also made changes to its menu to give customers more flexible options to purchase data and to stop bundle non-expiry.
He said that the company is re-introducing certain specific bundles, including the GHC 3 and GHC 10 bundles. He added that the issues with Pulse (mashup) and MoMo data bundles are being resolved, too.
MTN ASSURES CUSTOMERS WHILST OFFERING 100% BONUS TO IMPACTED CUSTOMERS
Accra 4th December 2019. MTN apologizes to its valued customers for inconveniences caused by recent adjustments in its tariffs.
The company yesterday also announced a 100% bonus for all customers impacted by the recent issues. The announcement was made during a media briefing held at 4pm on Tues. Dec. 3rd, 2019.
The CEO of MTN Ghana, Selorm Adadevoh said “we wish to assure our customers that we have implemented at least 100% bonus on all Data bundles purchased on *138# and through MoMo from December1st to midnight of December 3rd. This is to give customers more value and appease them for the issues they are facing. He said the bonus data has already started going out to affected customers”.
Whilst implementing the new tariff plan, intended to replace upfront recharge deductions for CST, MTN also introduced some changes on its menu which gives customers more flexible options to purchase data and more value in the form on bundle non-expiry.
The CEO assured customers that the company is working to resolve all the issues, including increases in the volume of Data bundles and improvements in customer experience. He confirmed that the company is re-introducing some specific bundles including the GHC3 and GHC10 bundles. He also confirmed that the issues on Pulse (mashup) and MoMo data bundles are also being resolved.
Mr. Adadevoh highlighted the company’s commitment to satisfying his customers whilst giving them value for money.