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GTA, NSS builds capacities for service persons to scale up the tourism and hospitality industries

Source: Ben LARYEA

The Ghana Tourism Authority (GTA) in partnership with the National Service Secretariat (NSS) have initiated programmes in building the capacity of service persons in customer and communication skills to unearth tourism potentials in the country.

According to GTA and NSS, the two bodies must collectively work together to enable them scale up the tourism potentials in the country by charging service persons to work in the tourism and hospitality value chain to boost the industry.
The Executive Director of the National Service Secretariat Mr. Osei Assibey Antwi made this remarks at the launch of the NSS and GTA support programme to boost the country’s industry in Accra.

The NSS in this regard will release close to 700 people to tourism destinations and other hospitality facilities for their national service and forms part of strategy drive to scale up the tourism areas of the country.
In addition 720 service persons will also be tasked to work with Techlab an IT institution to undergo training in website designing under the government flagship programme on the country’s digitalization agenda.

According to him, a comprehensive framework have been duly designed to send the service persons with the requisite knowledge in their chosen fields of endeavour and includes catering, ICT, hospitality management and other tourist sites to support the growth of the tourism opportunities in the catchment areas.

Consequently, 500 service persons will also be working with Agri Impact Consult, a firm in the exportation of vegetables from its line of production and explained that service persons will have the privilege to enter into full scale vegetable production for export.
Mr. Vitus Otto Langmagne, the Director of Human Resource at the Tourism Ministry commended the NSS and the GTA for the laudable initiative, adding that it help develop the tourism and the hospitality sector to a new level of growth and development.

The Chief Executive Officer (CEO) of the Ghana Tourism Authority (GTA) Mr. Akwasi Agyeman said the capacity building of the service persons will help empower them to deliver and meet timelines, adding that it is a move to urge the youth to embrace tourism and hospitality management as a laudable job.

“The COVID-19 pandemic brought challenges in the tourism and the hospitality industry”, Mr. Akwasi Agyeman outlined and pointed however that measures have been put in place to revive the industry.


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